Frequently Asked Questions

Are the rates per person or per ride?
What is the pickup process at the airport?
Why do you add an additional 20% for gratuity
?
Will there be other people in the car with me?
What is the cancellation policy?
What methods of payment do you accept?
What are your hours of operation?
How do I make a reservation?
How early should I make a reservation?
Can I have the driver make an extra stop?
What should I do if my flight is delayed?
What airports do you service?

Are the rates per person or per ride?

All of our rates are per ride up to 3 passengers, an additional $5 fee will be added for a fourth person. Light luggage is preferred with 4 passengers to insure there is adequate room in the trunk.

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What is the pickup process at the airport?

If you have luggage, you will proceed to the baggage claim area.  Once you have all your luggage, call us at 239-220-5066 to tell us which door you will be exiting. We may ask you what color shirt you are wearing, and we will describe the car so you can spot it easily.  The driver will pull right up to the door where you are standing, and you should not cross over into the median.

Please keep in mind that regulations prevent us from waiting for you in the terminal lanes while you are retrieving your luggage.  You must have your luggage before we can pull around to pick you up. It usually takes only a few minutes for the car to reach you, depending upon the volume of traffic at the airport.

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Why do you add an additional 20% for gratuity?

An additional 20% gratuity fee will be added to your total. This entire amount will be given to your driver. If you feel your driver has performed in an exceeding manner, you may tip more. Our drivers are paid less than minimum wage, and we have implemented a 20% gratuity policy to insure they will make at least the current minimum wage. If you feel that your driver failed to provide an adequate level of service, please contact management right away.

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Will there be other people in the car with me?

No. Only your party will be in the car.

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What is the cancellation policy?

Reservations may be cancelled at least 4 hours prior to the reservation without penalty.  You may be charged a cancellation fee up to the full amount of your reservation if you cancel within the 4 hours before pickup or if you are a “no-show”.  Please give us a call as soon as possible to discuss your options with our management. 

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What methods of payment do you accept?

Cash and credit cards (VISA, MC, AMEX, DISC) are accepted. No Checks will be accepted. Merchant fees are expensive, so an additional 5% processing fee will be added to your total if you prefer to pay by credit card. You may choose to pay your driver, or you may choose to pay in advance with a credit card.

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What are your hours of operation?

Cars are available on a scheduled basis and run whenever scheduled. Cars are available 24/7 with at least 24 hours notice. An additional fee of $5 is added to any pickup before 7am and after 10pm.

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How do I make a reservation?

You can make your reservation by phone at 239-220-5066 or by email at info@BestRateTaxi.com. You will need to provide the following to make your reservation: flight information, destination or pickup address, and a cell phone number. If you do not have a cell phone, you will be charged an additional $5 to have the driver meet you inside the terminal with a sign.

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How early should I make a reservation?

We recommend that you contact us for a reservation at least 24-hours prior to your arrival or departure. However, last minute requests may be accommodated depending upon availability. Also, please note that we do NOT have drivers on-demand at the airport. You must have a reservation.

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Can I have the driver make an extra stop?

Yes. Extra stops, even if they are on the route are chargeable. The usual fee for a stop directly along the route is $10 for less than 15 minutes of wait time. Charges for stops that require diversion from the route may be more. Please contact our office for a quote. If you expect to make a stop, please let us know when you make your reservation. This helps us plan our schedule accordingly.

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What should I do if my flight is delayed?

Delays occur often, and we are used to managing them. Please call our office if you experience a delay. We do track your inbound flight and make adjustments if it is expected to make an early or late arrival. If you miss your connecting flight, call our office ASAP as we will be tracking a flight you are not on. You will not be charged waiting time if a driver has to wait for your flight due to a delay.

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What airports do you service?

Our service area includes pickup and drop-off service at Southwest Florida International Airport (RSW) in Fort Myers, Paige Field (FMY) in Fort Myers, Charlotte County Airport (PGD) in Punta Gorda, and the Naples Municipal Airport (APF) in Naples.

We also provide drop-off service only to any Florida airport located outside our normal service area, including Miami, Tampa, Orlando, and Fort Lauderdale. We are not authorized to pickup at airports outside our designated service area.

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